Trusting safety Introduction Patients (like everyone including staff) are relational beings and have powerful feelings about and responses to other people. The impressively low levels of aggression and violence on wards (given their complexity, constraints and populations) is largely thanks to patients feeling listened to, cared for and safe. This in turn helps patients trust […]
full storyGo one better Introduction The consultant playing table tennis with a patient or sitting in on community meetings? Patients knowing the consultant only by their first name? The consultant and a patient chatting about how soap operas influence people’s views about mental illness? It’s got to be a ward which has just one consultant. The […]
full storyFirst things first Introduction This is one of many truly superb ideas from the book If Disney Ran Your Hospital by Fred Lee, who has had senior positions both at Disney and in an American hospital. The ladder of priorities astutely recognises how often staff are placed in seemingly impossible dilemmas between apparently equally important […]
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