Wardipedia – 34. Appreciative culture

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Appreciative culture

There are zillions of books, gurus, websites and Post-it notes in the shape of company logos, all designed to help staff and customers feel appreciated. We can now reveal the Star Wards’ take on all this. Three words: “Thank you for…..” Oh. And another three: “Well done for….”

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Wardipedia – 67. Ward culture of empathy

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Tea and empathy Introduction Mental health inpatient care is rooted in empathy – the ability to share in another’s emotions. This is the personal quality, and professional skill, that is most cherished by patients (but sometimes difficult to maintain when under intense and sustained pressure). Arguably, all the 77 ideas have empathy at their heart, […]

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GENEROSITY

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Generosity – sharing, kindness, giving As Action for Happiness put it: Or Dr Seuss (our second favourite doctor) “Unless someone like you cares a whole awful lot, nothing is going to get better.  It’s not.” Working on a mental health ward requires extraordinary personal and professional generosity, starting with the generosity of imagination which enables […]

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EMPATHY

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Empathy – for self and others The quality and skill of empathy is threaded through every one of the 77 Ideas, including this specific bunch. Ward staff carry out very non-random acts of kindness through every shift, as well as all those additional and spontaneous acts of generosity which punctuate patients’ time in hospital. Many […]

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