Wardipedia – 40. Senior managers

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From board to ward Introduction A recurrent theme in Wardipedia is the importance of staff seeing things from patients’ perspectives. The same equally applies to senior managers and their staff teams. The only way to get a strong grasp on what it’s like to be a patient, member of staff or visitor on the ward, […]

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Wardipedia – 67. Ward culture of empathy

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Tea and empathy Introduction Mental health inpatient care is rooted in empathy – the ability to share in another’s emotions. This is the personal quality, and professional skill, that is most cherished by patients (but sometimes difficult to maintain when under intense and sustained pressure). Arguably, all the 77 ideas have empathy at their heart, […]

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