Wardipedia – 34. Appreciative culture

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Appreciative culture

There are zillions of books, gurus, websites and Post-it notes in the shape of company logos, all designed to help staff and customers feel appreciated. We can now reveal the Star Wards’ take on all this. Three words: “Thank you for…..” Oh. And another three: “Well done for….”

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Wardipedia – 53. Bank staff

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Bank on us

Bank staff celebrated and appreciated. Acknowledgment and identity. New starters equipped. Knowledge and skills identified, utilised and developed. Organisation and orientation. Nurturing and support. Understanding and awareness. Solidarity and teamwork.

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Wardipedia – 54. Handovers

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From me to you Introduction As you know, handovers are an important part of ward life. This idea is about:- Providing activity (or activity resources) when handovers are taking place Being mindful about patients’ perspective / impression Cutting down the time it takes to do them and Increasing organisation and effectiveness of handovers Handovers can […]

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Wardipedia – 67. Ward culture of empathy

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Tea and empathy Introduction Mental health inpatient care is rooted in empathy – the ability to share in another’s emotions. This is the personal quality, and professional skill, that is most cherished by patients (but sometimes difficult to maintain when under intense and sustained pressure). Arguably, all the 77 ideas have empathy at their heart, […]

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Wardipedia – 08. Community meetings

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A meeting of minds Introduction Focus group, customer service forum, group therapy, democratic community meeting, therapeutic community meeting, trade/student union meeting. Meetings don’t come more complex than ward community meetings! The variety of names reflects both the multiple aims and also, perhaps, ambiguity about their purpose and value – eg therapeutic community meetings, ward  meetings, […]

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Wardipedia – 74. Samaritans

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Good for patients, good for staff, good for you. Introduction Samaritans are truly amazing. Their emotional support to individuals is not only 24/7, not only by phone, email, letter, text or face-to-face, but also includes brilliant work in the local community, visiting schools, prisons and workplaces. And they run the awesome Listeners scheme in prisons: […]

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Wardipedia – 75. Reflective practice groups

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Releasing time to share That’s the gag, and the point really, in homage to the very excellent Productive Ward. It’s essential to release time for staff to share in order to cope with the emotional impact of all the time released to care. Reflective practice groups are a sanity-protecting opportunity for staff to express the […]

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Wardipedia – 04. Ladder of priorities

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First things first Introduction This is one of many truly superb ideas from the book If Disney Ran Your Hospital by Fred Lee, who has had senior positions both at Disney and in an American hospital. The ladder of priorities astutely recognises how often staff are placed in seemingly impossible dilemmas between apparently equally important […]

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