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53. Bank staff

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Bank on us

Introduction

This idea is about celebrating, acknowledging, supporting and encouraging great bank staff. It’s about them being treated and identifying as valued members of the team. If this is already the case, fantastic! If it isn’t, or if there’s only pockets of optimism and positivity then let’s maximise this.

We’ve come up with a nifty mnemonic, which reflects the reliance on and reliability of ward staff.

 

BANK ON US:

Bank staff celebrated and appreciated

Acknowledgment and identity

New starters equipped

Knowledge and skills identified, utilised and developed

Organisation and orientation

Nurturing and support

Understanding and awareness

Solidarity and teamwork

 

Bank staff celebrated and appreciated

  • This may take the form of showing appreciation for the good work bank staff do, simply by saying ‘thank you’ or perhaps showcasing it in newsletters etc.
  • Celebrating their important contribution to patients’ everyday lives.

Acknowledgment and identity

  • Acknowledging that bank staff play an important part in daily ward activity and are very much part of the team.
  • Bank staff have a strong sense of identity – as an integrated team member, and know their place in the team and can contribute appropriately.
  • Bank staff may find that working flexibly suits their lifestyle (i.e they may be a carer, studying or have young children) and this is understood and acknowledged.

New starters equipped

  • Bank staff are given an induction which enables them to feel equipped, competent and safe to work on the ward.
  • Staff attend regular interactive, informative and useful training days that deliver things like listening skills, de-escalation methods etc.
  • New staff receive a welcome pack containing useful information.

Knowledge and skills identified, utilised and developed

  • Identifying, harnessing and using skills and talents of bank staff.
  • Interpersonal and communication skills are identified, used and developed.
  • Bank staff have a good understanding about mental health issues.
  • NVQ qualifications or equivalent can be taken.

Organisation and orientation

  • Bank staff are shown around the ward at the beginning of the shift and important details are explained.
  • They meet all staff members and are introduced to the patients. Rapport and relationships can take a while to build and this is appreciated and substantive staff help this process to take place smoothly and effectively.
  • Thorough handovers are provided.

Nurturing and support

  • Support systems are in place. Bank staff can attend reflective practice sessions and aren’t expected to “hold the fort” on their own while the rest of the ward staff attend support groups like these.
  • Bank staff are able to use debrief sessions following incidents.

Understanding and awareness

  • Substantive ward staff are aware that working across many wards can be tiring, disorientating and challenging.
  • Ward processes and procedures are explained and it isn’t taken for granted the staff member will know them already.

Solidarity and teamwork

  • Bank staff are recognised as valued members of the team and enjoy many of the benefits other ward staff do.

Induction pack contents

The following are often found in induction packs for bank and other ward staff.

Induction checklist eg:

  • Ward layouts
  • Uniform/dress code
  • Tour of hospital
  • Shift patterns

Corporate core skills

  • Who’s who
  • Management of risk
  • Fire procedure
  • Mental Health Act
  • Mental health awareness
  • Code of Practice
  • Trust Policies and Procedures
  • Communication
  • Confidentiality
  • Documentation
  • Customer care
  • Attitudes and behaviour
  • Security issues
  • Personal organisation

Clinical core skills

  • Listening skills
  • Emergency situations
  • Moving and handling
  • Infection control

 

Ward examples

  • The ward display photos of their regular bank staff on the staff photoboard. This makes these staff members feel a valued part of the team and helps patients identify who’s who.
  • A regular bank staff support group is facilitated by a clinical psychologist.
  • Each bank staff reads a handover sheet about each patient before commencing the shift.
  • All bank staff read and sign a ‘observation competency’ booklet before commencing observations.
  • One member of staff is ‘Bank staff link worker’. They look after bank staff and help with any issues that occur.
  • New bank staff have an experienced ‘buddy’ for the first few weeks of their work.
  • Bank staff are employed on their skill base, an example is one individual who is trained in singing, dancing and drama and consequently has provided a twelve week theatre skills group. Incorporating drama, singing and street dance.

 

Categories: Involvement, Wardipedia
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